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Diary purchasing guide

Long Day Care

Which is the best weekly programming and reflection diary for my Long Day Care Centre?

I am a director of a Long Day Care service, which is the best diary for me?

We have a combined program including preschool and kindergarten, which is the best for us?

Preschool

Which is the best weekly programming and reflection diary for my Preschool program?

I am a director of a Preschool, which is the best diary for me?

Kindergarten

What do you mean by Kindergarten?

What is different in the QLD Kindergarten diaries?

Occasional Care

What is the best diary for occasional care?

Family Day Care

What is the difference between all of the Family Day Care Diaries?

What is the purpose of the duplicate books?

Do I need to buy both the FDC Diary and the Weekly Programming and Reflection Dairy?

Outside of School Hours Care

Which is the best diary for Out of School Hours Care?

Nannies

Why do I need a Nanny Diary?

I look after more than one family do I need multiple diaries?

Shopping terms and conditions

Shipping

Domestic Shipping

Returns and Exchanges

Can I get a refund or exchange if I order the wrong thing?

I received my order but received the wrong items

Shopping Security

Is buying online safe?

Accounts and Ordering

Accounts

Do I need to set up an account to buy?

Ordering

Do I have to order online?

FAQ

Use of resources

Do you have some examples of how to use the diaries?

Do you offer training?

Do you have a document writing service for our compliance documents?

Do you assist with QIP?

Do the Butler Creative diaries cover child care providers for assessment and ratings?

Payment

What forms of payment do you accept?

Do you issue invoices for our accounts department?

Does our service have a supplier agreement with you?

Do I have to pay online?

Can I download an order form?

Do you accept purchase orders?

Can I get a copy of my invoice?

I don't have a credit card. Can I use another payment method?

Backorders

I see that the product I want is sold out. Do you offer backorders?

Discounts

When will your products go on special?

Do you offer discounts for bulk orders?

I see you have bundles, but I don't see the bundle I want. What can I do?

Join our Rewards Loyalty Program!

Rewards Loyalty Program

How do I participate?

How can I earn points?

How do I redeem my points?

How do I check my Rewards points balance?

Does it cost anything to begin earning points?

Do I have to enrol or register in individual promotions?

How long will it take for points to post to my account?

Do my points expire?

What happens to my points if I return an item?

How do I contact support if I have questions about my Rewards points?

I’m very close to earning a reward. Can I buy extra points to get there?

What if I don’t want to receive promotional emails?

Products

I have an idea for a Butler Creative product. Could you make it for me?

Can we add our own logo and branding to the products?

Do you have a digital version of your products for us to download?

Can we visit your office to look at the products?

I can’t see the enlarged images of the products - what gives?

Further information

Still haven’t found an answer to your query?

Orderform
If you don't have or don't want to use a credit card, you can download our order form and fill out, print and either email, fax or post it back to us.

DOWNLOAD THE FILLABLE FORM